Refund policy
At SleepWhale LLC, we stand by our products and want you to get the best sleep possible. If our product doesn’t work for you, we offer a full refund within 30 days of purchase under the following conditions:
1. Eligibility for Refund
- The refund request must be made within 30 days of the purchase date.
- Only purchases made directly from Sleepwhale LLC’s website are eligible for refunds.
- Proof of purchase (order confirmation or receipt) is required.
2. How to Request a Refund
- Email us at hello@sleepwhale.com with your order number and a brief reason for the refund request.
- We may ask for feedback to help us improve our products, but no additional requirements are needed for approval.
3. Processing Your Refund
- Refunds will be issued to the original payment method within 5-10 business days after approval.
- Shipping costs are non-refundable.
- If the purchase was made with a discount code or promotional offer, the refunded amount will reflect the actual amount paid.
4. Non-Refundable Items
- Refunds do not apply to purchases made from third-party retailers or distributors.
- Gift cards are non-refundable.
If you have any questions about our refund policy, please contact us at hello@sleepwhale.com.
Thank you for choosing SleepWhale LLC. We appreciate your trust in us to help you achieve better sleep!