Terms of service

Effective Date: [1/1/2025]

Welcome to SleepWhale LLC. These Terms & Conditions ("Terms") govern your use of our website, products, and services. By accessing or purchasing from Sleepwhale LLC, you agree to these Terms. If you do not agree, please do not use our services.

1. Use of Our Website & Products

  • You must be at least 18 years old (or 21 in some jurisdictions) to purchase Sleepwhale LLC products.
  • Our products are intended to support sleep health but are not a substitute for professional medical advice.
  • The statements made regarding our products have not been evaluated by the Food and Drug Administration (FDA). Our products are not intended to diagnose, treat, cure, or prevent any disease. Always consult a healthcare professional before use, especially if you are pregnant, nursing, have a medical condition, or are taking medication.
  • You agree to use our website and products only for their intended purpose and in compliance with applicable laws.

2. Orders & Payment

  • All prices are listed in USD and are subject to change without notice.
  • Payments must be made at the time of purchase. We accept major credit cards and other secure payment methods.
  • Orders are processed upon successful payment confirmation.

3. Shipping & Delivery

  • We strive to ship orders promptly, but shipping times may vary based on location and external factors.
  • SleepWhale LLC is not responsible for lost or stolen packages once they have been marked as delivered.
  • International orders may be subject to customs fees, which are the responsibility of the customer.
  • SleepWhale LLC currently ships within all 50 U.S. states. It is the customer’s responsibility to be aware of their local laws before purchasing.

4. Returns & Refunds

  • If our product doesn’t work for you, we offer a full refund within 30 days of purchase. See our Refund Policy below for details.
  • Refund requests must be submitted through our customer support channel.

5. Limitation of Liability

  • SleepWhale LLC is not liable for any indirect, incidental, or consequential damages arising from the use of our products.
  • Our products are not intended to diagnose, treat, cure, or prevent any medical condition. Please consult a healthcare professional before use.

6. Advertising Compliance

  • By engaging with SleepWhale LLC advertisements, social media, or other promotional content, you acknowledge that our products comply with applicable advertising laws.
  • SleepWhale LLC does not guarantee results, and testimonials or customer experiences should not be interpreted as medical claims.
  • Any unauthorized resale, misleading claims, or misrepresentation of our products is prohibited.

7. Privacy Policy

  • Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.

8. Payment & Chargebacks

  • Due to the nature of our industry, SleepWhale LLC reserves the right to dispute any chargebacks and fraudulent claims.
  • If a dispute arises regarding a payment, please contact our support team first at hello@sleepwhale.com before filing a chargeback with your bank.

9. Changes to Terms

  • We may update these Terms at any time. Changes will be effective upon posting to our website.

If you have any questions, please contact us at hello@sleepwhale.com.